Refund policy

Made to order

Every Chartreuse product is made by hand after you order it, so we can't resell anything that's been opened.

Damaged or wrong items

If something arrives broken, leaking or isn't what you ordered, email us within 14 days of delivery with a photo and your order number. We'll make and send a replacement at no charge, or refund you if you'd rather.

Unopened products

Unopened, unused products can be returned within 30 days of delivery for a refund of the product price. Please email us first and we'll send return instructions. Return shipping is paid by you unless the item arrived damaged or was wrong.

Subscriptions

Monthly (10% off): skip, pause or cancel anytime from the link in your subscription emails, or by emailing hello@chartreuseskincare.com, before your next order is made.

6 months, paid upfront (20% off): you can cancel anytime before your renewal date and you won't be charged again. The 6-month payment isn't refunded, and the months you've already paid for keep shipping.

Once a subscription order has been made and shipped, it's covered by the policies above like any other order.

How refunds work

Refunds go back to your original payment method within 5–10 business days after we approve them. Shipping charges aren't refunded unless the order arrived damaged or wrong.

Contact

Email hello@chartreuseskincare.com with your order number. We usually reply within 1–2 business days.